About Us, Our Services & Our Staff

We have years of experience caring for families, from all walks of life. Each family comes to us because they know we are leaders in our profession, dedicated to excellence in service, and have the highest integrity.

About US

About US

For over 100 Years, Fisk Funeral Home & Crematory has provided respectful service and options for families to create a meaningful service at an affordable cost. We serve all religions and have full-time staff available 24 hours-a-day, every day of the year. We are located in St. Cloud, FL. The following are just a few of the ways we are unique:

Family owned and operated: Many death care businesses in Central Florida are owned by huge chains and multi-national conglomerates. We, however, proudly remain independently owned and operated. Fisk Funeral Home & Crematory and our staff believe that we are accountable to you, not far-away stockholders. We believe that the most valuable thing we own is our reputation. We are kind, gentle, and knowledgeable men and women who respect your right to choose without pressure or undue influence. Every staff associate is expected and empowered to do anything it takes to serve your family well. The owners and staff of Fisk are your neighbors, and we are the ones who live and are active in your community.

Personalized services: Our staff is specially selected and trained to facilitate services that reflect your needs and cultural traditions. Our goal is to listen, suggest, organize, and carry out ceremonies that will be comforting and full of meaning.

Price and value: We understand that we have only one opportunity to serve you and your family sensitively and correctly, and for over 100 years, we have always voluntarily adhered to high standards. We attract and retain the best professional, compassionate, and knowledgeable staff possible. Our people provide consistently outstanding care to those we serve.

All your needs at one location: Since Fisk Funeral Home & Crematory owns and operates its own funeral home and is associated with Osceola Memory Gardens Cemetery and St. Cloud Florist, we can offer you “one-stop” service. This enables you to work with one firm, allowing all your funeral, cemetery, cremation and floral arrangements to be cared for in one convenient location. Click here for more information regarding Osceola Memory Gardens Cemetery. 

Why having our own Crematory is important to you: Fisk Funeral Home & Crematory owns and operates its own Crematory. This gives us the ability to control and oversee every aspect of the cremation process. As a result, we can ensure families’ ultimate security and the most dignified handling of every cremation. You’ll take comfort knowing that your loved one never leaves the shelter of our expert care. Our highly trained and certified personnel perform all cremations following a strict and secure process with our state-of-the-art equipment. Click here for more information. 

Planning for your future: We provide complimentary assistance with planning your funeral ahead of time. You have the option of locking in today's prices and funding your plan or simply placing your wishes on file and allowing the costs to be paid at the time of need. Pre-planning ensures your wishes are carried out, prevents emotional overspending, locks in today's prices and relieves your family from the burden and cost of making difficult decisions. Click here for more information. 

Returning Home to Your Country of Origin: Repatriation services is a process of helping families bring their loved one home after a death has occurred. We can help. With our multi-cultural community, it's important for a funeral home to be properly equipped to help families get their loved one home. The process of repatriation can be difficult and complex. We have years of experience in helping families through this process. We have relationships with consulates across the globe and can handle the entire process for you.

Our Guarantee to you: Our fair prices represent the greatest value in the area. Our staff is kind, considerate and knowledgeable. Our facilities are updated and immaculate. If you are dissatisfied with any of our professional services or facilities, we will reduce or eliminate that charge. 

We would like to thank you for extending to us the privilege to serve you. Through our experience, we understand the importance of our role and are dedicated to providing you the best possible service in order to create a meaningful, appropriate, and affordable tribute.

For more information, please feel free to contact us at (407) 892-2155 or click here for the "Contact Us" page – thank you.

Download our About Us Brochure

Our Valued Staff

  • Terry  Roberts

    Terry Roberts, General Manager

    Terry moved to Kissimmee in 1960, a week after Hurricane Donna came through.He graduated from Osceola High School in 1965. Married Annette Gorski in 1966 who was the stepdaughter of Horace Phipps ,founder of Osceola Memory Gardens in 1958. Terry graduated from the University of South Florida in 1970 with a Bachelors degree in education and a minor in accounting. He has been employed with Osceola Memory Gardens since 1972 where he started in cemetery maintenance maintenance and grave digger. Terry was appointed General Manager in 1984 and became a partner in 1996. Terry served as past President of the Rotary Club of Kissimmee as well as past President of Florida Cemetery Association.

  • Tom  Hanneken

    Tom Hanneken, Licensed Funeral Director / Operations Manager

    Tom has been a licensed funeral director since 1987. He has been with Fisk Funeral Home for over 15 years and with Osceola Memory Gardens Cemetery and Funeral Homes (we are affiliated) since 1997. Tom enjoys helping families through a difficult time. He is married to his lovely wife, Julie and has four wonderful children. He is a member of Holy Redeemer Catholic Church, Kissimmee Elks Lodge, and Knights of Columbus. Tom enjoys golfing and spending time with his family.

  • Donald R.  Kraeer

    Donald R. Kraeer, Licensed Funeral Director / Funeral Home Manager

    Don was born in McDonald, Pennsylvania and moved to Florida in 1988 to join the Kraeer Funeral Homes in the Ft. Lauderdale area. He attended Miami-Dade Community College earning an Associate Degree in Funeral Service Education in 1990. In 2001, Don relocated to St. Cloud, Florida to work at the Fisk Funeral Home as the Funeral Director and Funeral Home Manager. For the last 25 years, Don has loved meeting with families in their time of need and assisting them with the funeral arranging process during their most difficult time.

  • C. Thompson (Tom) Dorsey

    C. Thompson (Tom) Dorsey, Licensed Funeral Director

    Tom was born in Brunswick, Maine and moved with his family to Pompano Beach, FL in 1969. Upon graduation from Pompano Beach Senior High School, Tom went to work part time at R. Jay Kraeer Funeral Home in 1976 and spent 20 years learning how to care for families at the premier funeral home in South Florida. Tom graduated in 1992 from Miami Dade Community College with a degree in Funeral Service Education. In September of 1998 Tom and his wife Kim moved to St. Cloud, FL to work for Fisk Funeral Home and Osceola Memory Gardens. Tom believes in the value of community service and is involved in the community in many ways; He is a member of the Rotary Club of St. Cloud and served as President in 2001 – 2002 and 2019 – 2020. He also served as Chairman of the Board of Directors of The Greater Osceola St. Cloud Chamber of Commerce in 2014. In addition, he served as the President of the Board of Directors for the Osceola County Council on Aging in 2014 and is still an active board member as well as the St. Cloud Main Street Program. Tom expresses that, “It’s been the privilege of a lifetime to call Funeral Service my profession.” Tom lives in St Cloud with his beautiful wife Kim and their fur babies, Katie and Hunter.

  • Vernon  Dorsey

    Vernon Dorsey, Licensed Funeral Director

    Vern was born in Brunswick, Maine and moved to Florida as a young boy. After many years working in the Funeral Business, He attended Miami Dade Community College earning an Associate Degree in Funeral Service Education in 1991. He Worked for the Kraeer Funeral Homes until 1996 when he relocated his family to Ocala, FL. where he worked at the Page Theus Funeral Home. In 2002 he joined the staff of the Osceola Memory Gardens Funeral Home and Fisk Funeral Home. Vernon has participated in the Kissimmee Bay and Poinciana Rotary Clubs and The Poinciana area Chamber. Vern and his wife Carol reside in St. Cloud.

  • Kevin  Strong

    Kevin Strong, Licensed Funeral Director

  • Anthony  Crowder

    Anthony Crowder, Licensed Funeral Director

  • Norma Johnson

    Norma Johnson, Licensed Funeral Director

    Norma has been a proud member of the Fisk Funeral Home and Osceola Memory Gardens team since 2018, providing compassionate care to families in Osceola County. A native Floridian, who graduated from St. Petersburg College in 2013, earning her degree in Funeral Services. What she loves most about her profession is the opportunity to serve families during one of life's most challenging times while helping to create unique tributes honoring the life of their loved one. When she is not at the funeral home, Norma enjoys reading, taking walks, and various DIY projects that tend to be ongoing.

  • Vanessa  Roman

    Vanessa Roman, Community Relations Director

    Vanessa was born in New York City and earned her BA from Fordham University in Media Studies. While a student, Vanessa represented her city in the National Latino Leadership Opportunity Program where she learned about issues affecting her community. This experience put Vanessa on the path of seeking innovative ways to help her community. She has since integrated her media background and her passion for serving people in every position she has held.
    In 2003 she moved to Central Florida to work for Cox Media Group’s WPYO/WCFB as Marketing Director. After 7 years in broadcast marketing, she went on to work for the City of Kissimmee, where she was the Supervisor of Public Events & Venues overseeing the city’s largest events.
    Vanessa Román has served as the Community Relations Director for Osceola Memory Gardens, Porta Coeli, Fisk Funeral Home and Funeraria Borinquen for over 5 years. She is responsible for building and maintaining community presence, sponsorships, donation programs and event organizing. Her current position allows her to be active in her community, while still finding ways to help.
    Vanessa is also a certified yoga instructor and Reiki practitioner, two skills she uses to help others heal in her spare time. Vanessa lives in Saint Cloud with her family.

  • Bonnie Sproat

    Bonnie Sproat, Licensed Family Service Advisor

    Bonnie was born in Rockford, IL. She was raised on a farm in Central Wisconsin where she helped raise cattle, goats, pigs, sheep, horses, lambs and ducks. From that she learned compassion, love and affection towards both animals and people. She began her career in the hotel and travel industry helping to ensure people their vacation of a lifetime. Later she moved to Central Florida where she met the love of her life and they were married for over 20 years. Osceola Memory Gardens and Fisk Funeral Home welcomed Bonnie over 12 years ago to educate and assist families in the process of pre-arranging their final wishes; because of her level of understanding, compassion and commitment. Her love of family resonates in everything she does and every person she works with. She loves the Green Bay Packers (Cheese heads), NASCAR (Earnhardt) and outdoor activities including: playing and walking with her dogs, boating, gardening, reading and whatever she can get in to.

  • Scott Clements

    Scott Clements, Funeral Service Advisor

    I am a Family Service Advisor and I have been working for Osceola Memory Gardens and Fisk Funeral Homes since May of 2018. I am originally from update New York in the Albany/Troy area and I moved down here to Florida in 1998.

    I find it rewarding when helping families during one of the most difficult times in their lives, helping them and guiding them through the loss of a loved one. I also feel a sense of accomplishment when helping families who want to pre plan for when that time comes.

    I currently have an Associate’s Degree in Public Safety and Bachelor’s Degree in Professional Business Management.

    I am have been married to my beautiful wife Amy since 2016, we have a cat named Abby and she rules the house. When not working, I enjoy spending time with family and vacationing.

  • Joseph McGoldrick

    Joseph McGoldrick, Funeral Service Advisor

    "Joe" has been with Osceola Memory Gardens and Fisk Funeral Home for over 3 years. His current role with the company is a Family Service Advisor. He attended American Intercontinental University and earned an Associates Degree in Business. Currently he is enrolled at St. Petersburg College and is working on his Associates Degree in Mortuary Science. One of his specialties is talking. He finds a way to make families feel comfortable. He has worked in many different professions but has found a home in the funeral industry.
    Fun Facts: He was honored with The National Deans List. He also was Friends with Goofy.
    Final Thoughts: He looks forward to taking care of you and your loved ones for years to come.

  • Andy  Walker

    Andy Walker, Funeral Home Associate

    Andy was born in Blackshear, GA. After high school Andy briefly worked for Seaboard Coastline Railroad. He started working for Southern Bell in Atlanta, GA in 1973. He moved to Orlando in 1976 and retired from AT&T in 2012. He started working as support staff at Osceola Memory Gardens and Fisk Funeral Home in 2013. Andy is married to Dolores and has 2 grown children. He currently lives in St. Cloud.

  • Francine  Faust

    Francine Faust, Funeral Home Associate

    Francine is a mother of two grown Men and one Daughter. She has lived in the St. Cloud area for 31 years and was born and raised on Long Island N.Y.

  • Steve  Hodges

    Steve Hodges, Funeral Home Associate

    I have been with Fisk Funeral Home and Osceola Memory Gardens since April 2021 but have been in the funeral business for over 25 years. I love what I do! My goal is to get my Funeral Director and Embalmer Licenses. I love my family and am very family oriented. My hobbies are fishing, jet skiing, traveling and going on cruises. I love the beach. I'm from Lakeland, FL. I always keep God first.

  • Elena  St. Laurent

    Elena St. Laurent, Funeral Home Associate

    I was married for 50 years when my husband passed away.
    I have 4 adult children and 11 grandchildren.
    I am a Grief Counselor and hold a Grief Support Group weekly.
    I am happy to be working with Osceola Memory Gardens and Fisk Funeral Home for over
    two years now. It enables me to help people during the
    worst time of their live.

  • Virgie Kirkendall

    Virgie Kirkendall, Funeral Home Associate

    I was raised in Ocala, FL. I moved to Kissimmee in 2000. I have been a cosmetologist in Central FL since 1994. I have a beautiful, smart & talented 13-year old daughter who keeps me on my toes. I am a breast cancer survivor and I am truly thankful every day. I started working for Osceola Memory Gardens and Fisk Funeral Home in July 2018. I am a support staff member to see our families through this difficult time in their lives. I also help run the office at Fisk every other weekend. I hope my presence can help put a smile on somebody’s face every day.