History & Staff

About Us

About US

For over 100 Years, Fisk Funeral Home & Crematory has provided respectful service and options for families to create a meaningful service at an affordable cost. We serve all religions and have full-time staff available 24 hours-a-day, every day of the year. We are located in St. Cloud, FL. The following are just a few of the ways we are unique:

Family owned and operated: Many death care businesses in Central Florida are owned by huge chains and multi-national conglomerates. We, however, proudly remain independently owned and operated. Fisk Funeral Home & Crematory and our staff believe that we are accountable to you, not far-away stockholders. We believe that the most valuable thing we own is our reputation. We are kind, gentle, and knowledgeable men and women who respect your right to choose without pressure or undue influence. Every staff associate is expected and empowered to do anything it takes to serve your family well. The owners and staff of Fisk are your neighbors, and we are the ones who live and are active in your community.

Personalized services: Our staff is specially selected and trained to facilitate services that reflect your needs and cultural traditions. Our goal is to listen, suggest, organize, and carry out ceremonies that will be comforting and full of meaning.

Price and value: We understand that we have only one opportunity to serve you and your family sensitively and correctly, and for over 100 years, we have always voluntarily adhered to high standards. We attract and retain the best professional, compassionate, and knowledgeable staff possible. Our people provide consistently outstanding care to those we serve.

All your needs at one location: Since Fisk Funeral Home & Crematory owns and operates its own funeral home and is associated with Osceola Memory Gardens Cemetery and St. Cloud Florist, we can offer you “one-stop” service. This enables you to work with one firm, allowing all your funeral, cemetery, cremation and floral arrangements to be cared for in one convenient location. Click here for more information regarding Osceola Memory Gardens Cemetery.

Why having our own Crematory is important to you: Fisk Funeral Home & Crematory owns and operates its own Crematory. This gives us the ability to control and oversee every aspect of the cremation process. As a result, we can ensure families’ ultimate security and the most dignified handling of every cremation. You’ll take comfort knowing that your loved one never leaves the shelter of our expert care. Our highly trained and certified personnel perform all cremations following a strict and secure process with our state-of-the-art equipment. Click here for more information.

Planning for your future: We provide complimentary assistance with planning your funeral ahead of time. You have the option of locking in today's prices and funding your plan or simply placing your wishes on file and allowing the costs to be paid at the time of need. Pre-planning ensures your wishes are carried out, prevents emotional overspending, locks in today's prices and relieves your family from the burden and cost of making difficult decisions. Click here for more information.

Returning Home to Your Country of Origin: Repatriation services is a process of helping families bring their loved one home after a death has occurred. We can help. With our multi-cultural community, it's important for a funeral home to be properly equipped to help families get their loved one home. The process of repatriation can be difficult and complex. We have years of experience in helping families through this process. We have relationships with consulates across the globe and can handle the entire process for you.

Our Guarantee to you: Our fair prices represent the greatest value in the area. Our staff is kind, considerate and knowledgeable. Our facilities are updated and immaculate. If you are dissatisfied with any of our professional services or facilities, we will reduce or eliminate that charge.

We would like to thank you for extending to us the privilege to serve you. Through our experience, we understand the importance of our role and are dedicated to providing you the best possible service in order to create a meaningful, appropriate, and affordable tribute.

For more information, please feel free to contact us at (407) 892-2155 or click here for the "Contact Us" page – thank you.

Download our About Us Brochure

Terry Roberts, General Manager

Terry moved to Kissimmee in 1960, a week after Hurricane Donna came through.He graduated from Osceola High School in 1965. Married Annette Gorski in 1966 who was the stepdaughter of Horace Phipps ,founder of Osceola Memory Gardens in 1958. Terry graduated from the University of South Florida in 1970 with a Bachelors degree in education and a minor in accounting. He has been employed with Osceola Memory Gardens since 1972 where he started in cemetery maintenance maintenance and grave digger. Terry was appointed General Manager in 1984 and became a partner in 1996. Terry served as past President of the Rotary Club of Kissimmee as well as past President of Florida Cemetery Association.
Tom Hanneken, Licensed Funeral Director / Operations Manager

Tom has been a licensed funeral director since 1987. He has been with Fisk Funeral Home for over 15 years and with Osceola Memory Gardens Cemetery and Funeral Homes (we are affiliated) since 1997. Tom enjoys helping families through a difficult time. He is married to his lovely wife, Julie and has four wonderful children. He is a member of Holy Redeemer Catholic Church, Kissimmee Elks Lodge, and Knights of Columbus. Tom enjoys golfing and spending time with his family.
C. Thompson (Tom) Dorsey, Licensed Funeral Director // Funeral Home Manager

Tom was born in Brunswick, Maine and moved with his family to Pompano Beach, FL in 1969. Upon graduation from Pompano Beach Senior High School, Tom went to work part time at R. Jay Kraeer Funeral Home in 1976 and spent 20 years learning how to care for families at the premier funeral home in South Florida. Tom graduated in 1992 from Miami Dade Community College with a degree in Funeral Service Education. In September of 1998 Tom and his wife Kim moved to St. Cloud, FL to work for Fisk Funeral Home and Osceola Memory Gardens. Tom believes in the value of community service and is involved in the community in many ways; He is a member of the Rotary Club of St. Cloud and served as President in 2001 – 2002 and 2019 – 2020. He also served as Chairman of the Board of Directors of The Greater Osceola St. Cloud Chamber of Commerce in 2014. In addition, he served as the President of the Board of Directors for the Osceola County Council on Aging in 2014 and is still an active board member as well as the St. Cloud Main Street Program. Tom expresses that, “It’s been the privilege of a lifetime to call Funeral Service my profession.” Tom lives in St Cloud with his beautiful wife Kim and their fur babies, Katie and Hunter.
Donald R. Kraeer, Licensed Funeral Director

Don was born in McDonald, Pennsylvania and moved to Florida in 1988 to join the Kraeer Funeral Homes in the Ft. Lauderdale area. He attended Miami-Dade Community College earning an Associate Degree in Funeral Service Education in 1990. In 2001, Don relocated to St. Cloud, Florida to work at the Fisk Funeral Home as the Funeral Director and Funeral Home Manager. For the last 25 years, Don has loved meeting with families in their time of need and assisting them with the funeral arranging process during their most difficult time.
Vernon Dorsey, Licensed Funeral Director

Vern was born in Brunswick, Maine and moved to Florida as a young boy. After many years working in the Funeral Business, He attended Miami Dade Community College earning an Associate Degree in Funeral Service Education in 1991. He Worked for the Kraeer Funeral Homes until 1996 when he relocated his family to Ocala, FL. where he worked at the Page Theus Funeral Home. In 2002 he joined the staff of the Osceola Memory Gardens Funeral Home and Fisk Funeral Home. Vernon has participated in the Kissimmee Bay and Poinciana Rotary Clubs and The Poinciana area Chamber. Vern and his wife Carol reside in St. Cloud.
Anthony Crowder, Licensed Funeral Director
Marisol Fuentes, Licensed Funeral Director

Marisol Fuentes Miller is a Licensed Funeral Director and has been serving family's at Osceola Memory Gardens since August 2020. She graduated American Academy McAllister Institute in 2009 and received her New York license in 2011. She served families in the tristate area until 2016, when she moved to Albuquerque, New Mexico to learn and expand her knowledge of other cultures and traditions in the funeral industry. Shortly after the 2020 pandemic began, she moved back to the east coast to serve our community in Osceola County. Marisol is married to her loving husband Apollo, has two children, Jennifer and Noah, two cats and an energetic pitbull terrier. When not serving family's during their time of need, she enjoy's running, cooking, hosting and watching documentaries.
Michael Latore, Licensed Funeral Director
Idannys Bauzo, Licensed Funeral Director

Idannys was born is Puerto Rico and she is a licensed Funeral Director who graduated from St. Petersburg College. Prior to that she also graduated from Valencia College and went to University of Central Florida. She’s been in the funeral environment most of her life as her mother worked in a cemetery in Puerto Rico while she was growing up, and in 2005 they relocated to Kissimmee FL where her mother also worked in a funeral home. At the age of 17, right before graduating from Gateway High School, Idannys started working in a funeral home, since then that has been her passion until this day. Currently she is our youngest funeral director but very well experienced in the business, loves to serve her families with compassion and empathy. Has a beautiful daughter, her name is Katalina, and Lexie who is her fur baby, a 5-pound Black Chihuahua. Idannys enjoys going to the movie theater, trying out new restaurants and traveling with her family on her free time.
Ludmila De Oliveira, Licensed Funeral Director

Ludmila De Oliveira was born in São Paulo, Brazil where she was raised through her teenage years. In 1996 she moved to Florida with her family and started working in the funeral industry at the age of 18. Besides working in a funeral home she was also a Monument Sales Agent for many years. In 2007 she decided to go back to school and study to become a Licensed Funeral Director, and in 2010 she graduated from the Mortuary Services Program at the Miami-Dade College and became licensed in 2011. With over 20 years in the industry, Ludmila has gained a vast experience working with persons from various cultural backgrounds and have developed good relationships with Consulates from many Countries, becoming an International Shipping Specialist. She is also fluent in English, Spanish and Portuguese and became part of our team in December 2017. Ludmila is a proud mother of her son Giovanni, and in her free time she enjoys spending time with family, traveling, reading and fishing.
Vanessa Roman, Community Relations Director

Vanessa was born in New York City and earned her BA from Fordham University in Media Studies. While a student, Vanessa represented her city in the National Latino Leadership Opportunity Program where she learned about issues affecting her community. This experience put Vanessa on the path of seeking innovative ways to help her community. She has since integrated her media background and her passion for serving people in every position she has held.
In 2003 she moved to Central Florida to work for Cox Media Group’s WPYO/WCFB as Marketing Director. After 7 years in broadcast marketing, she went on to work for the City of Kissimmee, where she was the Supervisor of Public Events & Venues overseeing the city’s largest events.
Vanessa Román has served as the Community Relations Director for Osceola Memory Gardens, Porta Coeli, Fisk Funeral Home and Funeraria Borinquen for over 5 years. She is responsible for building and maintaining community presence, sponsorships, donation programs and event organizing. Her current position allows her to be active in her community, while still finding ways to help.
Vanessa is also a certified yoga instructor and Reiki practitioner, two skills she uses to help others heal in her spare time. Vanessa lives in Saint Cloud with her family.
Renee Roberts, Office Administrator
Iris Rivera, Office Administrator
Amy Holoubek, Office Administrator
Francine Faust, Office Administrator
Lori L Rowe, Office Administrator
Bonnie Sproat, Licensed Family Service Advisor

Bonnie was born in Rockford, IL. She was raised on a farm in Central Wisconsin where she helped raise cattle, goats, pigs, sheep, horses, lambs and ducks. From that she learned compassion, love and affection towards both animals and people. She began her career in the hotel and travel industry helping to ensure people their vacation of a lifetime. Later she moved to Central Florida where she met the love of her life and they were married for over 20 years. Osceola Memory Gardens and Fisk Funeral Home welcomed Bonnie over 12 years ago to educate and assist families in the process of pre-arranging their final wishes; because of her level of understanding, compassion and commitment. Her love of family resonates in everything she does and every person she works with. She loves the Green Bay Packers (Cheese heads), NASCAR (Earnhardt) and outdoor activities including: playing and walking with her dogs, boating, gardening, reading and whatever she can get in to.
Scott Clements, Funeral Service Advisor

Hi, my name is Scott, and I am a Family Service Advisor for Osceola Memory Gardens (Kissimmee/Poinciana/St Cloud). I have been with Osceola Memory Garden since May of 2018. I help families with their Pre-Need arrangements and also help families pick out cemetery space during the at need appointment.
I am originally from Upstate NY from Brunswick, NY, which is just outside of Troy, NY.

My wife Amy and I were married for 6 years until her Passing on May 23, 2022.

I currently live in Davenport, FL with Abby our Cat and ruler of the house. When I am not at the funeral home, I enjoy attending church at Hope Presbyterian Church in Lake Nona, FL. I also like going to the beach, shopping, traveling and hanging out with Family and Friends.

Give the gift to your family and get your prearrangements done, so that it is less stress on your family when that time comes.
Melinda D Howard, Licensed Family Service Advisor
Christine Magrino, Detail Office
Brandy S Daniel, Detail Office
Jennifer L Archibald, Detail Office
Karen L Foos, Funeral Home Associate/Crematory Operator

Karen joined the Fisk Funeral Home family in 2022. Born in Cleveland Ohio, Karen relocated with her family to Central Florida in 2003. Karen is a certified Crematory operator as well as serving families as part of our support staff.
Joseph McGoldrick, Funeral Home Associate / Funeral Director Intern

"Joe" has been with Osceola Memory Gardens and Fisk Funeral Home for over 3 years. His current role with the company is a Family Service Advisor. He attended American Intercontinental University and earned an Associates Degree in Business. Currently he is enrolled at St. Petersburg College and is working on his Associates Degree in Mortuary Science. One of his specialties is talking. He finds a way to make families feel comfortable. He has worked in many different professions but has found a home in the funeral industry.
Fun Facts: He was honored with The National Deans List. He also was Friends with Goofy.
Final Thoughts: He looks forward to taking care of you and your loved ones for years to come.
Andy Walker, Funeral Home Associate

Andy was born in Blackshear, GA. After high school Andy briefly worked for Seaboard Coastline Railroad. He started working for Southern Bell in Atlanta, GA in 1973. He moved to Orlando in 1976 and retired from AT&T in 2012. He started working as support staff at Osceola Memory Gardens and Fisk Funeral Home in 2013. Andy is married to Dolores and has 2 grown children. He currently lives in St. Cloud.
Elena St. Laurent, Funeral Home Associate

I was married for 50 years when my husband passed away.
I have 4 adult children and 11 grandchildren.
I am a Grief Counselor and hold a Grief Support Group weekly.
I am happy to be working with Osceola Memory Gardens and Fisk Funeral Home for over
two years now. It enables me to help people during the
worst time of their live.
Francine Faust, Funeral Home Associate

Francine is a mother of two grown Men and one Daughter. She has lived in the St. Cloud area for 31 years and was born and raised on Long Island N.Y.
Barbara J Campbell, Funeral Home Associate
William Bouret, Funeral Home Associate

William Bouret grew up in Queens, New York. William joined the staff of Osceola Memory Gardens in 2019 as a Funeral Service Assistant on the transfer team. William is currently a Funeral Director intern as well as a student at St Petersburg Community College where he is pursuing a Certificate in Funeral Services Director. He has also an A.S. Degree from Valencia College in Paralegal Studies. William is devoted to serve the families of our community and enjoys spending time with his family.
Jeffrey T Coates, Funeral Home Associate
Glenn Denshaw, Funeral Home Associate

Started working for Osceola Memory Gardens as a Funeral Home Associate in 2018. Originally from New Jersey, lived in Pennsylvania but have called Kissimmee home for more than 30 years.
Grace Hendrickson, Funeral Home Associate
Olga Rud, Funeral Home Associate

I live in St. Cloud. I have A wonderful husband we’ve been together 35 years.4 wonderful children and have 8 grandchildren. I also have 4 great grandchildren whom I enjoy spoiling and spending time with. I love to travel and experience new and exciting places. I am always up for new challenges and adventures that may come my way.
Nancy Huertes, Funeral Home Associate
Arthur M Wilson, Funeral Home Associate
Glendaly Garcia-Marrero, Funeral Home Associate