About Us, Our Services & Our Staff

Terry Roberts, General Manager

Terry moved to Kissimmee in 1960, a week after Hurricane Donna came through. He graduated from Osceola High School in 1965. He married Annette Gorski in 1966 who was the stepdaughter of Horace Phipps, founder of Osceola Memory Gardens in 1958. Terry graduated from the University of South Florida in 1970 with a Bachelors Degree in education and a minor in accounting. He has been employed with Osceola Memory Gardens since 1972 where he started in cemetery maintenance and was a grave digger. Terry was appointed General Manager in 1984 and became a partner in 1996. Terry served as past President of the Rotary Club of Kissimmee as well as past President of the Florida Cemetery Association.

Tom Hanneken, Licensed Funeral Director / Operations Manager

Tom has been a licensed funeral director since 1987 and has been with Fisk Funeral Home for over 15 years and with our affiliate Osceola Memory Gardens since 1997. Tom is devoted to helping families through a difficult time. He is married to his lovely wife, Julie and has four wonderful children. He is a member of Holy Redeemer Catholic Church, Kissimmee Elks Lodge, and Knights of Columbus Tom enjoys golfing and spending time with his family.

C. Thompson (Tom) Dorsey, Licensed Funeral Director / Funeral Home Manager

Born in Brunswick, Maine, Tom moved with his family to Pompano Beach, FL in 1969. Upon graduating high school, Tom went to work part time at R. Jay Kraeer Funeral Home in 1976 and spent 20 years learning how to care for families at this premier funeral home in South Florida. Tom graduated in 1992 from Miami Dade Community College with a degree in Funeral Service Education. In 1998 Tom moved to St. Cloud to work for Osceola Memory Gardens and Fisk Funeral Home. Tom believes in the value of community service and is very involved in his community. He is a member of the Rotary Club of St. Cloud and served as President in 2001 and 2019. He also served as Chairman of the Board of Directors of The Greater Osceola St. Cloud Chamber of Commerce in 2014. In addition, he served as the President of the Board of Directors for the Osceola County Council on Aging in 2014 and is still an active board member as well as the St. Cloud Main Street Program., where he currently serves on the Board of Directors. Tom expresses that, “It’s been the privilege of a lifetime to call Funeral Service my profession". Tom lives in St Cloud with his beautiful wife Kim and their fur babies, Hunter and Gracie.

Donald R. Kraeer, Licensed Funeral Director

Don was born in McDonald, Pennsylvania and moved to Florida in 1988 to join Kraeer Funeral Homes in the Ft. Lauderdale area. He attended Miami-Dade Community College earning an Associate Degree in Funeral Service Education in 1990. In 2001, Don relocated to St. Cloud, Florida to work at Fisk Funeral Home as the Funeral Director and Funeral Home Manager. For the last 25 years, Don has dedicated himself to meeting with families and assisting them with the funeral arranging process during their most difficult time.

Idannys Bauzo, Licensed Funeral Director

Idannys was born is Puerto Rico and graduated from St. Petersburg College. Prior to that she graduated from Valencia College and went on to the University of Central Florida. Growing up Idannys was surrounded by the funeral service culture as her mother worked in a cemetery in Puerto Rico, in 2005 they relocated to Kissimmee, FL where her mother continued to work in a funeral industry. At the age of 17, right before graduating from Gateway High School, Idannys started working in a funeral home, since then this has been her passion. Idannys is our youngest funeral director but she is well experienced in the industry. She takes great pride in serving her families with compassion and empathy. She has a beautiful daughter named Katalina and a fur baby named Lexie who is a 5-pound Black Chihuahua. Idannys enjoys going to the movie theater, trying out new restaurants and traveling with her family on her free time.

Ludmila De Oliveira, Licensed Funeral Director

Ludmila De Oliveira was born in São Paulo, Brazil where she was raised through her teenage years. In 1996 she moved to Florida with her family and started working in the funeral industry at the age of 18.
Besides working in a funeral home she was also a Monument Sales Agent for many years. In 2007 she decided to go back to school and study to become a Licensed Funeral Director, and in 2010 she graduated from the Mortuary Services Program at the Miami-Dade College and became licensed in 2011. With over 20 years in the industry, Ludmila has gained vast experience working with people from various cultural backgrounds and has developed good relationships with Consulates from many countries, becoming an International Shipping Specialist. She is also fluent in English, Spanish and Portuguese and became part of our team in December 2017. Ludmila is a proud mother of her son Giovanni, and in her free time she enjoys spending time with family, traveling, reading and fishing.

Michael Latore, Licensed Funeral Director

Michael was born and raised in Rochester, NY. He has been a licensed funeral director and embalmer in NY and Florida for over 25 years. Michael moved to Florida in the spring of 2022 and joined Osceola Memory Gardens June of 2022.

Vernon Dorsey, Licensed Funeral Director

Vern was born in Brunswick, Maine and moved to Florida as a young boy. After many years working in the funeral industry, Vern attended Miami Dade Community College earning an Associate Degree in Funeral Service Education in 1991. He Worked for the Kraeer Funeral Homes until 1996 when he relocated his family to Ocala, FL. to work at the Page Theus Funeral Home. In 2002 he joined the staff of Osceola Memory Gardens Funeral Home and Fisk Funeral Home as a Funeral Director. Vern has participated in the Kissimmee Bay and Poinciana Rotary Clubs and The Poinciana area Chamber of Commerce. Vern and his wife Carol reside in St. Cloud.

Anthony Crowder, Licensed Funeral Director

Anthony started in the funeral industry in March 2003 working for local funeral homes while attending mortuary college at Mid-America College of Funeral Service in Jeffersonville, Indiana. After graduating in September 2004, he started working at Calvert-Belangee-Bruce Funeral Home located in Farmer City, Illinois. After 5 years Anthony relocated to Bradenton, Florida and started employment with a corporation as a Location Manager/Funeral Director. After the aftermath of hurricane Irma in September 2017, Anthony relocated to Central Florida and joined the Osceola Memory Gardens Team. His education was completed with an Associate of Applied Science Degree in Mortuary Science and a bachelor’s degree in business management from Ottawa University. Anthony is a licensed funeral director and embalmer in Illinois, Florida, and Oklahoma. Anthony is an avid Muscle Car enthusiast and spends his spare time working on his cars and at a local racetrack.

Iris Rivera, Office Administrator

Iris was born in Jersey City, New Jersey and moved to Florida in July of 2001. After moving to Florida Iris entered a Medical Assistant program at Valencia University. She worked in the medical field for over 15 years. Iris is happily married and a proud mother of 3 girls and 4 grandchildren which she loves to spend time with. She is actively involved in her community church. Iris joined Fisk Funeral Home in April of 2022 as an Office Administrator. She is driven by her desire to help families.

Francine Faust, Office Administrator

Francine is a mother of two grown sons and one daughter. She has lived in the St. Cloud area for 31 years and was born and raised on Long Island, New York.

Bonnie Sproat, Licensed Family Service Advisor

Bonnie was born in Rockford, IL. She was raised on a farm in Central Wisconsin where she helped raise cattle, goats, pigs, sheep, horses, lambs and ducks. From that she learned compassion, love and affection towards both animals and people. Bonnie began her career in the hotel and travel industry helping people experience the vacation of a lifetime. Later she moved to Central Florida where she met the love of her life and they were married for over 20 years. Fisk Funeral Home welcomed Bonnie over 15 years ago to educate and assist families in the process of pre-arranging their final wishes. Bonnies brings an unsurpassed level of experience and commitment in this industry. Her love of family resonates in everything she does and every person she works with. Bonnie loves the Green Bay Packers (Cheese heads), NASCAR (Earnhardt), playing and walking her dogs, boating, gardening, reading and whatever else she can get in to.

Melinda D Howard, Licensed Family Service Advisor

Melinda was born in Kissimmee, Fl and has been a lifelong resident of Osceola County. She was married in 2008 to her husband Rick and together they have a combined family of 6 children and 7 grandchildren.
Mel began her career with Osceola Memory Gardens and Fisk Funeral Home in July 2012 as a Family Service Advisor. During this time Mel has been the president of various leads group and served on the Board of Directors for the Greater Osceola St. Cloud Chamber of Commerce as well as volunteer for different committees throughout the years.
Melinda enjoys getting to know the families she serves, whether it be helping someone make pre-arrangements, showing different options in our beautiful cemetery or helping families in their time of need. Melinda believes that working in the funeral industry is truly her life calling.

Scott Clements, Funeral Service Advisor

Scott is originally from Brunswick, NY and has been with Fisk Funeral Home since May of 2018. In his role as a Family Service Advisor he graciously and professionally guides families through the process of making pre-need arrangements.
Scott and his wife Amy were married for 6 years until her passing on May 23, 2022.
He currently lives in Davenport, FL with Abby the Cat - the ruler of his home. When Scott is not at the funeral home he enjoys attending church at Hope Presbyterian Church in Lake Nona, FL.
On his spare time, Scott likes going to the beach, shopping, traveling and hanging out with family and friends.

Vanessa Román, Community Relations Director

Vanessa was born in New York City and earned her BA from Fordham University in Media Studies.
In 2003 she moved to Central Florida to work for Cox Media Group’s WPYO/WCFB as Marketing Director. After 7 years in broadcast marketing, she went on to work for the City of Kissimmee, where she was the Supervisor of Public Events & Venues overseeing the city’s largest events.
Vanessa has served as Community Relations Director for Osceola Memory Gardens, Porta Coeli, Fisk Funeral Home and Funeraria Borinquen for over 7 years. She is responsible for building community presence, distributing sponsorship dollars, donation programs and event organizing. Her current position allows her to be active while still finding innovative ways to fill the needs of her community.

Renee Roberts, Accounting Manager

Renee is a native, born and raised in Osceola County. She is a graduate of Osceola High School and holds an Associate degree in Business Management. She is the granddaughter of Horace Phipps, founder of Osceola Memory Gardens in 1958 and daughter of Terry Roberts General Manager and partner. She spent the past 25 years working for PepsiCo at the Kissimmee Gatorade plant where she held various logistics positions in the Distribution Center. Renee has been with Osceola Memory Gardens for a year in her current Accounting Manager position after decideding that she wanted to get back to her roots and spend time with her dad learning the Funeral/Cemetery business so she could be part of her family’s legacy. She has three children and when not working enjoys spending time with family and friends and being outdoors.

Jennifer L Archibald, Detail Office

Jennifer has lived in St. Cloud for 35 years. She met her husband of 26 years while they were in high school and they have 2 daughters who are currently in college. She has been with Osceola Memory Gardens and Fisk Funeral Home for almost 4 years.. Jennifer's role is that of an Administrator in the Details Office. She takes pride in the work that she does in her role in the Details office alongside her co-workers. Jennifer enjoys spending time with her family watching soccer, going to the beach and just being together. In her spare time she loves to cook and work with her husband in the yard. She is looking forward to retiring in North Florida or Georgia with her husband.

Andy Walker, Funeral Home Associate

Andy was born in Blackshear, GA. After high school Andy briefly worked for Seaboard Coastline Railroad. He started working for Southern Bell in Atlanta, GA in 1973. He moved to Orlando in 1976 and retired from AT&T in 2012. He started working as support staff at Osceola Memory Gardens and Fisk Funeral Home in 2013. Andy is married to Dolores and has 2 grown children. He currently lives in St. Cloud.

Elena St. Laurent, Funeral Home Associate

Elena has lived in Central Florida since 1983. She was married for 50 years when her husband passed away. She has 4 adult children and 11 grandchildren. She is proud of the work she does at Osceola Memory Garden helping people during the worst time of their lives.

Glenn Denshaw, Funeral Home Associate

Glenn started working for Fisk Funeral Home as a Funeral Home Associate in 2018. He is originally from New Jersey, lived in Pennsylvania but has called Kissimmee home for more than 30 years.

Olga Rud, Funeral Home Associate

Olga lives in St. Cloud with her wonderful husband of 35 years. They have 4 children and 8 grandchildren.She also has 4 great-grandchildren whom she enjoys spoiling and spending time with. Olga loves to travel and experience new and exciting places. Olga is always up for new challenges and adventures.

William Bouret, Funeral Home Associate

William grew up in Queens, New York and joined the staff of Osceola Memory Gardens and Fisk Funeral Home in 2019 as a Funeral Service Assistant on the transfer team.
William is currently a Funeral Director intern as well as a student at St Petersburg Community College where he is pursuing a Certificate in Funeral Services Director. He also has an A.S. Degree from Valencia College in Paralegal Studies. William is devoted to serve the families of our community and enjoys spending time with his family.

Karen L Foos, Funeral Home Associate/Crematory Operator

Karen joined the Osceola Memory Gardens and Fisk Funeral Home family in 2022. Born in Cleveland Ohio, Karen relocated with her family to Central Florida in 2003. Karen is a certified Crematory operator and also serves families as part of our support staff.

Barbara J Campbell, Funeral Home Associate

Jeffrey T Coates, Funeral Home Associate

Jeffrey is from Long Beach, CA. He graduated with a Bachelor's of Arts from Arizona State University in 2017. He now lives in Central Florida and works as a Funeral Home Associate.

Tina Williams, Compliance Director

Tina is an Orlando native and has been working in the deathcare industry since 1986. She worked for a family operated Cemetery/Funeral Home from 1986 to the 1990's. After the firm was acquired by SCI she became part of their compliance team. In 2002 she left SCI to work for the State of Florida as a Financial Specialist. In 2017 Tina joined the Fisk Funeral Home family as our Compliance Director.
In her spare time Tina loves to read and spend time with her family especially her grandchildren.

Grace Hendrickson, Funeral Home Associate

Nancy Huertes, Funeral Home Associate

Arthur M Wilson, Funeral Home Associate

Glendaly Garcia-Marrero, Funeral Home Associate